Torrelamx

Heishi Onyx GOLD Bracelet

$ 1,890 MXN

SATISFACTION GUARANTEE

We will refund your money if the product is not the same as the images shown on our page.

DESCRIPTION

Our stone bracelets are made to be the perfect accessory to wear every day. We use a very resistant macramé cord with a resin bath, which will prevent your accessory from losing its firmness in a short time.

MATERIALS

6mm Onyx Heishi

18 karat gold plating

100% nylon

ELABORATION

We have our small workshop in Mexico, where we have a team of artisans who make our designs by hand, using the most exclusive stones on the market.

MEASURES

Adjustable: Perfect for wrists up to 21 cm.

HANDMADE PRODUCT

Take into account that each of our pieces was handmade by hand, which is why it may have a variation in size, weight or shape, so it cannot be taken as a manufacturing defect.

Only 3 pieces in stock!

We ask you to review this size guide before purchasing any TORRELA accessory. If you come to require an exchange for a different size, we will gladly support you with the shipment of the new one, just consider that the shipping costs will be borne by you.



RINGS


The best way to ensure the size of your ring is by checking the size of one that you already use and that fits you well. If you do not have one, then we recommend the following:


Use a tape measure. For the best result, keep in mind that there should be enough room for the knuckle to pass through. Remember that fingers vary in size throughout the day depending on various factors, such as temperature and humidity. Therefore, we recommend that you measure your finger at the end of the day, probably when it will be most dilated. Also, it is possible for the same finger to have a different ring size on the left and right hands. Measure the finger you want to wear the ring on.


Check the measure that is comfortable for you. In the table below you can find the size of your ring. Take into account that in TORRELA we use the "American" measurement


As an example: If the circumference of your finger measures 57 mm, then you are a size 8




CHAINS SIZE


In the following image, the model shows the different measurements that we have at TORRELA.

It is important to consider that the size of your neck and chest may reduce the drop of your chain.

Warranty

Changes or returns

To make an exchange or return, you can only do so within the following 8 calendar days after the date of delivery of the product. Changes or returns are only accepted for the following reasons:

  • product change
  • Change of size (if applicable)
  • Factory default return

For size or product changes, or with a discount equal to or greater than 30%, the transportation cost for CHANGES is paid by the customer.

For changes in products in SALES / OUTLET , the transportation cost is paid by the customer.

For products with factory defects, the cost of transportation for RETURNS is paid by TORRELA Jewelry.

In the event that your CHANGE request meets the above reasons, you must follow the following steps:

  1. Send us an email to info@torrela.com with the request, including:
    1. Full name
    2. Phone
    3. Reason to change
    4. Order number
    5. Legible product photos
  2. Once the email is received, we will verify that the photos and data meet the acceptance guidelines.
  3. If the EXCHANGE request was accepted, you must deliver your accessory in the same conditions in which it was delivered, taking into account: box and velor bag in good condition within 5 calendar days of receiving the email from us approving the change.
  4. Take your package to the nearest parcel office or request a pickup. We will share the shipping address with you by email.
  5. Once the accessory is received, we will analyze the conditions of the accessory to be exchanged; If there are no signs of use, and if there are any, we will deliver your new accessory within 5 calendar days after it was delivered by the courier. Otherwise, you will have to wait a few more days for our team of craftsmen to finish your new accessory. PLEASE REVIEW THE ACCEPTANCE GUIDELINES LISTED BELOW.

In the event that your RETURN request meets the above reasons, you must follow the following steps:

  1. Send us an email to info@torrela.com with the request, including:
    1. Full name
    2. Phone
    3. Reason to change
    4. Order number
    5. Legible product photos
  2. Once the email is received, we will verify that the photos and data meet the acceptance guidelines
  3. If the default RETURN request was accepted, we will send you a prepaid guide back to your email.
  4. You must deliver your accessory in the same condition in which it was delivered, taking into account: box and velor bag in good condition.
  5. Print your guide and stick it (with tape) to the package in a visible way
  6. Take your package to the nearest parcel office or request a collection (look for the parcel data in the guide)
  7. Once the accessory is received, we will analyze if it is indeed a factory defect, if it is correct, we will make the return to the account that you indicate within a period of no more than 5 calendar days.
  8. In case you want to exchange for a new product, please specify in the email.

Acceptance Guideline

All products must comply with the following in order to be able to accept the change or return:

  • factory defect
    • Broken accessory in any of its components
    • Defect in material or any element of the product (rings, chains, stones, brooches)
  • Product is NOT intentionally or accidentally faded or tinted
  • The product was NOT misused
  • The product is NOT perceived worn or with evidence of notable use
  • The product does NOT appear damaged or altered intentionally or by accident
  • The product must be clean and in good condition, without being dirty, stained, mistreated, scratched, with damage caused, repairs or repairs

Considerations

  • Purchases in physical stores must contact us at info@torrela.com to review the change or return, not at the place of purchase
  • In all cases, the cost that will be taken into account will be the original price paid by the client.
  • In case you want to make a model change and it has a higher cost, you would only have to pay the difference
  • Product changes without original packaging will not be processed.
  • In the event that it has a lower cost, we do not make refunds; but don't worry, you can use the difference as a balance for future purchases
  • In case you want to change the product for another, you can create a coupon for the amount of your purchase (not counting the shipping amount) valid for 30 days and purchase the one of your choice
  • In the case of reimbursement by return, the money reimbursement time varies depending on the bank, type of card, business day, etc., so we are not responsible for this.

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