Terms and Conditions

This page (along with our privacy policy) gives you information about us and the legal terms and conditions on which we sell you any of the products listed on our website at www.torrela.com.

These Terms will apply to any contract between us for the sale of Products to you. Please read these Terms carefully and make sure you understand them before ordering any Products from our site. Please note that before placing an order you will be asked to agree to these Terms. If you refuse to accept these Terms, you will not be able to order any Products from our site.

We may modify these Terms from time to time. Each time you wish to place an order for Products, please review these Terms to ensure that you understand the terms that will apply at that time.

  1. Information about us

1.1 We operate the website www.torrela.com. We are ALAGAM SA de CV, a company registered in Mexico City with registered office and main business address at Vasco de Quiroga 4309, Col. Santa Fe, CP 05348.

1.2 Contact us if you are a consumer:

(a) Cancel an order: If you need to cancel an order, please contact us via our contact form within 1 hour of placing your order.

(b) If you wish to contact us for any other reason, including because you have a complaint, you can contact us through our contact form, or by sending us an email to info@torrela.com

  1. Our products.

2.1 Images of Products on our site are for illustrative purposes only. Although we have made every effort to display colors accurately, we cannot guarantee that your computer's display of colors will accurately reflect the color of the Products. Your Products may vary slightly from those images.

2.2 Although we have done our best to be as accurate as possible, due to the fact that our Products are made by hand, any measurement indicated on our site has a tolerance of 15%.

2.3 The packaging of the Products may vary from that shown in the images on our site.

  1. Use of our site

Your use of our site is governed by our website terms of use and acceptable use policy. Please take the time to read them as they include important terms that apply to you.

  1. How we use your personal information

We only use your personal information in accordance with our privacy policy. Please take the time to read this as it includes important terms that apply to you.

  1. If you are a business customer

5.1 If you are not a consumer, you confirm that you have the authority to bind any company on whose behalf you use our site to purchase Products.

5.2 These Terms and any documents expressly referenced in them constitute the entire agreement between you and us and supersede and terminate all prior agreements, promises, warranties, warranties, representations and understandings between us, whether written or oral, relating to with your theme.

5.3 You acknowledge that in entering into this Agreement you are not relying on any representation, representation, assurance or warranty (whether made innocently or negligently) not set out in these Terms or any document expressly referenced in them.

5.4 You and we agree that neither of us will have any claim for innocent or negligent misrepresentation or negligent misrepresentation based on any statement in this Agreement.

  1. How the contract between you and us is formed

6.1 Our shopping pages will guide you through the steps you need to take to place an order with us. Our order process allows you to check and correct any errors before submitting your order to us. Please take the time to read and verify your order on each page of the order process.

6.2 After placing an order, you will receive an email from us acknowledging that we have received your order. The contract between us will only be formed when we send you the order confirmation.

6.3 If we are unable to provide you with a Product, for example because that Product is not in stock or is no longer available, because we are unable to meet your requested delivery date, or because of a pricing error on our site as indicated in the clause 10, we will inform you of this by email and will not process your order. If you have already paid for the Products, we will refund the full amount, including any delivery charges charged, as soon as possible.

  1. Our right to change these terms

7.1 We may modify these Terms from time to time. Please check the top of this page to see when these Terms were last updated and which Terms were changed.

7.2 Whenever you order Products from us, the Terms in force at the time of your order will apply to the Contract between you and us.

7.3 We may revise these Terms as they apply to your order from time to time to reflect the following circumstances:

(a) changes in relevant laws and regulatory requirements; I

(b) changes to the way we receive your payments.

  1. Your consumer right to return and refund

8.1 If you are a consumer, you have a legal right to cancel a Contract under Consumer Contracts (Information, Cancellation and Additional Charges). This means that during the relevant period if you change your mind or decide for any other reason you do not wish to receive or keep a Product, you can notify us via our contact form within 2 hours of placing your order.

8.2 Your legal right to cancel a Contract starts from the date of the Order Confirmation (the date we send you an email to confirm our acceptance of your order), which is when the Contract between us is formed.

8.3 Please note that sale items or special orders are final sale and cannot be returned or exchanged.

8.4 The customer is responsible for all delivery costs unless the item is damaged or we have made a mistake.

8.5 If you cancel your order, we will refund the price you paid for the Products. However, please note that a restocking fee may be charged.

8.6 We will refund the credit or debit card used by you to pay. If you used vouchers to pay for the Product, we may reimburse you in vouchers.

8.7 If a Product has been delivered to you before you decide to cancel your Order:

(a) you must return it without undue delay and in any event no later than 2 days after the day you tell us you want to cancel the order. Customers are responsible for all shipping costs.

  1. Delivery

9.1 We will contact you with an estimated delivery date, which will be within 30 days of the date of the Order Confirmation (the date on which we email you to confirm our acceptance of your order)]. Occasionally our delivery may be affected by an event beyond our control. Please see clause 14 for our responsibilities when this happens.

9.2 If no one is available at your address to take delivery, we will leave you a note that the Products have been returned to our premises, in which case please contact the carrier to rearrange delivery.

9.3 Delivery of an order will be completed when we deliver the Products to the address you have provided to us, and the Products will be your responsibility from then on.

9.4 You own the Products after we have received payment in full, including all applicable delivery charges.

9.5 If we do not meet the 30 day delivery deadline for any Product, you may cancel your order immediately if any of the following applies:

(a) we have refused to deliver the Products;

(b) delivery within the delivery period was essential (taking into account all the relevant circumstances); either

(c) you told us before we accepted your order that delivery within the delivery time was essential.

9.6 If you do not wish to cancel your order immediately, or do not have the right to do so, you can give us a new delivery deadline, which must be reasonable, and you can cancel your order if we do not meet the new deadline.

  1. international delivery

10.1 We deliver worldwide (international delivery destinations). However, there are restrictions on some Products for certain International Delivery Destinations (such as import restrictions or prohibitions) which are beyond our control, so please check if any such restrictions apply before ordering Products from us, as we cannot accept responsibility for this.

10.2 If you order Products from our site for delivery to one of the International Delivery Destinations, your order may be subject to import duties and taxes which are applied when the delivery reaches that destination. Please note that we have no control over these charges and cannot predict their amount.

10.3 You will be responsible for payment of such import duties and taxes. Please contact your local customs office for more information before placing your order.

10.4 You must comply with all applicable laws and regulations of the country for which the Products are destined. We will not be responsible or liable if you violate any of those laws.

  1. Price of products and shipping costs

11.1 The prices of the Products will be those mentioned on our site at the time you place your order. We take all reasonable precautions to ensure that the prices of the Products are correct at the time the relevant information was entered into the system. However, please see clause 11.5 to find out what happens if we discover an error in the price of the Products you ordered.

11.2 The prices of our products may change from time to time, but the changes will not affect any order you have already placed.

11.3 The price of a Product includes VAT (for Mexican orders).

11.4 The price of a Product does not include delivery charges. Our shipping costs are those indicated during the payment process, before confirming your order.

11.5 Our site contains a large number of products. It is always possible that, despite our reasonable efforts, some of the Products on our site may be mispriced. We will normally check prices as part of our shipping procedures so that:

(a) where the correct price of the Product is less than the price indicated on our site, we will charge you the lower amount when we ship the Products to you. However, if the pricing error is obvious and unmistakable and could have been reasonably recognized by you as a pricing error, we do not have to provide you with the Products at the incorrect (lower) price; and

(b) if the correct price of the Product is higher than the price indicated on our site, we will contact you in writing as soon as possible to inform you of this error and give you the option of continuing to purchase the Product at the correct price or canceling your order. We will not process your order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as canceled and notify you in writing.


  1. How to pay

12.1 You can pay for the Products by PayPal, debit or credit card, bank deposit. We accept all major credit and debit cards.

12.2 Payment for the Products and all applicable delivery charges is made in advance. We will charge your debit or credit card when you place your order.

  1. Our responsibility

13.1 If we fail to comply with these Terms, we are responsible for any loss or damage you suffer that is a foreseeable result of our breach of these Terms or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it is an obvious consequence of our breach or if it was contemplated by you and us at the time we entered into this contract.

13.2 We only supply the Products for domestic and private use. You agree not to use the Product for commercial, commercial, or resale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

13.3 We do not exclude or limit in any way our liability for:

(a) death or personal injury caused by our negligence;

(b) fraud or fraudulent misrepresentation;

  1. Events beyond our control

14.1 We will not be liable for any failure to perform or delay in performance of any of our obligations under a Contract that is caused by an Event Outside Our Control. An event beyond our control is defined below in clause 14.2.

14.2 An event beyond our control means any act or event beyond our reasonable control, including without limitation strikes, lockouts or other industrial action by third parties (including our suppliers), civil commotion, riots, invasions, terrorist attacks or terrorist threats. attack, war (declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunication networks or inability to use railways, maritime, air, motorized transport or other means of public or private transport.

14.3 If an event beyond our control occurs that affects the performance of our obligations under a contract:

(a) we will contact you as soon as possible to notify you; and

(b) our obligations under a contract will be suspended and the time for performance of our obligations will be extended for the duration of the event beyond our control. Where the Event Outside Our Control affects our delivery of Products, we will arrange a new delivery date with you after the Event Outside Our Control has ended.

14.4 You can cancel a contract affected by an event outside our control that has continued for more than 30 days. To cancel please contact us.

  1. Other important terms

15.1 We may transfer our rights and obligations under a Contract to another organisation, but this will not affect your rights or our obligations under these Terms. We will always notify you by posting on this website if this happens.

15.2 You may only transfer your rights or obligations under these Terms to another person if we agree in writing.

15.3 This Agreement is between you and us. No other person shall have the right to enforce any of its terms.

15.4 Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are illegal or unenforceable, the remaining paragraphs will remain in full force and effect.

15.5 If we do not insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that does not mean that we have waived our rights against you and we will . It does not mean that you do not have to fulfill those obligations. If we do waive a breach by you, we will only do so in writing, and that does not mean that we will automatically waive any subsequent breach by you.

15.6 If you are a consumer, please note that these Terms are governed by Mexican law. This means that a Contract for the purchase of Products through our site and any dispute or claim arising out of or in connection with it will be governed by Mexican law. We both agree that the courts of Mexico will have non-exclusive jurisdiction.

15.7 If you are a company, a Contract and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of Mexico.

15.8 If you are a business, we both irrevocably agree that the courts of Mexico will have exclusive jurisdiction to resolve any dispute or claim arising out of or in connection with a Contract or its subject matter or formation (including non-contractual disputes or claims).